Free Resume Samples & Examples
IT SUPPORT TECHNICIAN
This IT Support Technician resume sample highlights skills in troubleshooting hardware, software, and network issues, providing excellent customer service, and maintaining IT systems.
YOUR NAME
IT Support Technician
Professional Summary
Write a concise summary (3-4 sentences) detailing your years of IT support experience, key technical skills (e.g., operating systems, hardware/software troubleshooting, remote support tools, ticketing systems), customer service approach, and relevant certifications (e.g., CompTIA A+, Network+).
Work Experience
IT Support Specialist
Tech Solutions Inc.
- Provided comprehensive technical support to 500+ users via phone, email, and remote desktop, resolving an average of 20+ tickets daily.
- Troubleshot and resolved issues related to Windows/macOS operating systems, Microsoft Office Suite, network connectivity, and proprietary software.
- Managed user accounts, permissions, and group policies in Active Directory.
- Documented troubleshooting steps and solutions in Zendesk, contributing to a knowledge base of over 300 articles and achieving a 95% customer satisfaction rating.
Help Desk Intern
Innovate Corp
- Provided first-level technical support to internal employees, assisting with password resets, software installations, and printer issues.
- Logged and tracked all support requests in a JIRA ticketing system.
- Assisted senior IT staff with hardware deployments and system upgrades.
- Gained experience in troubleshooting common desktop and application problems.
Education
Associate of Applied Science in Information Technology
Community College of New York
Skills
Hardware & Software Troubleshooting, Windows OS & macOS Support, Microsoft Office Suite, Active Directory User Management, Remote Support Tools (TeamViewer, AnyDesk), Ticketing Systems (Zendesk, JIRA, ServiceNow), Network Connectivity Issues, Printer & Peripheral Support, Customer Service Skills, Problem Solving & Patience
References available upon request.
Highlight your certifications (CompTIA A+, Network+, Microsoft certifications).
Quantify your experience (e.g., number of users supported, tickets resolved).
Emphasize your customer service and communication skills.
List specific software and hardware you are proficient with.
Your IT Support Technician cover letter should emphasize your technical aptitude, problem-solving skills, and commitment to providing excellent user support. Tailor it to the specific technologies the company uses and the types of users they support.
Be prepared for technical troubleshooting scenarios, questions about how you handle frustrated users, your process for diagnosing issues, and your experience with specific operating systems or applications. You might be asked to explain a technical concept in simple terms.