Free Resume Samples & Examples
KEY ACCOUNT MANAGER
This Key Account Manager (KAM) resume sample highlights skills in managing and growing relationships with a company's most important clients, ensuring their satisfaction, and maximizing long-term revenue.
YOUR NAME
Key Account Manager
Professional Summary
Write a concise summary (3-4 sentences) highlighting your years of experience in key account management, key skills (e.g., strategic account planning, relationship building, C-level engagement, negotiation, upselling/cross-selling, CRM proficiency), industries served, and a significant achievement in growing key accounts, improving retention, or driving strategic initiatives with top clients.
Work Experience
Senior Key Account Manager
Enterprise Software Solutions
- Managed a portfolio of 10-15 strategic enterprise accounts, responsible for over $10M in annual recurring revenue (ARR).
- Developed and executed tailored account strategies, resulting in a 30% average growth in annual contract value (ACV) across the portfolio.
- Built and maintained strong, long-term relationships with C-level executives and key decision-makers at client organizations.
- Led quarterly business reviews (QBRs) to demonstrate value, address concerns, and identify opportunities for further partnership and upselling, leading to a 98% client retention rate.
Account Manager
Tech Services Corp.
- Managed a diverse portfolio of SMB and mid-market client accounts, ensuring high levels of satisfaction and product adoption.
- Served as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Identified opportunities to introduce new products and services to existing clients.
- Contributed to client retention and renewal efforts.
Education
Bachelor of Business Administration, Major in Sales or Marketing
New York University (NYU)
Skills
Strategic Account Management & Planning, Client Relationship Building (C-Level), Enterprise Sales & Negotiation, Upselling & Cross-Selling Strategies, Value-Based Selling, Contract Renewal & Expansion, Business Acumen & Industry Knowledge, CRM Software (Salesforce, Microsoft Dynamics), Quarterly Business Reviews (QBRs), Communication & Presentation Skills
References available upon request.
Highlight your experience with large, complex accounts and your ability to build strategic, long-term relationships.
Quantify your achievements in terms of revenue growth from key accounts, retention rates, and expansion of services.
Emphasize your strategic planning and C-level communication skills.
Your Key Account Manager cover letter should showcase your understanding of strategic account management, your ability to act as a trusted advisor to key clients, and your track record of driving growth within existing accounts. Align your experience with the company's target client profile and industry.
Be prepared for questions about your approach to strategic account planning, how you build relationships with executive stakeholders, your experience with negotiating large deals or renewals, and how you handle challenging client situations. You may be asked to present a mock QBR or account plan.