Free Resume Samples & Examples
TECHNICAL SUPPORT SPECIALIST
This Technical Support Specialist resume sample highlights skills in troubleshooting, customer assistance, and resolving technical issues for hardware and software.
YOUR NAME
Technical Support Specialist
Professional Summary
Write a focused summary (3-4 sentences) detailing your years of experience in technical support, types of issues handled (e.g., software, hardware, network), key skills (e.g., specific operating systems, ticketing systems, remote support tools), and your commitment to providing excellent customer service.
Work Experience
Technical Support Engineer
Innovate Software Solutions
- Provided comprehensive technical support to over 200 enterprise clients via phone, email, and chat, resolving issues related to proprietary software applications.
- Achieved a 95% customer satisfaction rate and consistently met or exceeded targets for first-call resolution (80%).
- Documented all support interactions, troubleshooting steps, and resolutions in Zendesk, contributing to a knowledge base of over 500 articles.
- Escalated complex or unresolved issues to Tier 3 support or development teams with detailed diagnostic information.
IT Help Desk Technician
Global Corp Services
- Provided first-level IT support to 500+ internal users, resolving issues with desktops, laptops, printers, and common office software.
- Managed user accounts in Active Directory, including password resets and permission assignments.
- Assisted with new employee onboarding, configuring hardware and software.
Education
Associate of Applied Science in Information Technology
Wake Technical Community College
Skills
Troubleshooting (Hardware & Software), Windows OS & macOS, Microsoft Office Suite, Ticketing Systems (Zendesk, JIRA Service Desk), Remote Support Tools (TeamViewer, AnyDesk), Active Directory, Networking Basics (TCP/IP, DNS, DHCP), Customer Service, Problem Solving, Communication Skills
References available upon request.
Highlight specific software, hardware, and operating systems you are proficient with.
Mention experience with ticketing systems and remote support tools.
Quantify achievements like resolution rates or customer satisfaction scores.
List any relevant certifications (e.g., CompTIA A+, Network+).
Your Technical Support Specialist cover letter should emphasize your problem-solving abilities, technical aptitude, and commitment to helping users. Tailor it to the specific technologies the company uses and the types of customers they support.
Be prepared for technical troubleshooting scenarios, questions about how you handle difficult customers, your process for diagnosing issues, and your experience with specific software or hardware. You might be asked to explain a complex technical concept in simple terms.