Free Resume Samples & Examples
CUSTOMER SERVICE REPRESENTATIVE
This is a sample resume intro for a Customer Service Representative. Adapt it to highlight your communication skills, problem-solving abilities, and experience in customer support.
YOUR NAME
Customer Service Representative
Professional Summary
Guidance on writing a summary for a Customer Service Representative. Focus on your years of experience, types of customer interactions (e.g., phone, email, chat), conflict resolution skills, and any metrics like customer satisfaction scores.
Work Experience
Customer Support Agent
Retail Giant Corp
- Responded to an average of 50+ customer inquiries per day via phone and email, resolving issues with a 95% satisfaction rate.
- Processed customer orders, returns, and exchanges accurately and efficiently.
- Documented all customer interactions and resolutions in Salesforce CRM.
Education
High School Diploma (or relevant certification)
Central High School
Skills
Customer Communication (Phone, Email, Chat), Problem Solving, Conflict Resolution, CRM Software (e.g., Salesforce, Zendesk), Data Entry, Active Listening, Patience and Empathy, Product Knowledge
References available upon request.
General resume advice for a Customer Service Representative: Quantify your achievements (e.g., 'resolved X tickets per day', 'achieved Y% customer satisfaction').
Highlight experience with specific CRM or support software.
Emphasize soft skills.
Cover letter advice for a Customer Service Representative: Showcase your passion for helping customers. Provide examples of how you've gone above and beyond to ensure customer satisfaction. Mention your familiarity with their products or services.
Interview prep for a Customer Service Representative: Be prepared for role-playing scenarios, questions about how you handle difficult customers, your problem-solving approach, and your communication style. Emphasize your patience and empathy.