Free Resume Samples & Examples
CALL CENTER AGENT
This is a sample resume intro for a Call Center Agent. Adapt it to highlight your skills in handling high-volume calls, providing customer support, and using call center software.
YOUR NAME
Call Center Agent
Professional Summary
Guidance on writing a summary for a Call Center Agent. Emphasize your experience with call volume, types of calls handled (inbound/outbound, technical support, sales), and key performance indicators (KPIs) like average handle time (AHT) or first call resolution (FCR).
Work Experience
Inbound Call Center Agent
Support Solutions International
- Handled an average of 80+ inbound calls per day, providing technical support for software products.
- Achieved a First Call Resolution (FCR) rate of 85%, exceeding team targets.
- Utilized Zendesk and internal knowledge base to provide accurate and timely solutions to customers.
Education
Associate Degree in Communications (or relevant experience)
Phoenix Community College
Skills
High-Volume Call Handling, Technical Support, Customer Relationship Management (CRM), Zendesk (or similar ticketing system), Active Listening, Problem Solving, Communication Skills (Verbal), Typing Speed (e.g., 50+ WPM)
References available upon request.
General resume advice for a Call Center Agent: Quantify your performance with metrics (AHT, FCR, CSAT scores).
List specific call center technologies you're proficient in.
Highlight your ability to work under pressure.
Cover letter advice for a Call Center Agent: Emphasize your excellent communication and problem-solving skills. Mention your experience in fast-paced environments and your commitment to customer satisfaction. Align your skills with the specific type of call center (e.g., tech support, sales).
Interview prep for a Call Center Agent: Be prepared for mock call scenarios, questions about handling difficult callers, your ability to multitask, and how you meet performance targets. Showcase your clear speaking voice and positive attitude.